| Question: |
How
long will it take me to get my receiver back? |
| Answer: |
In some cases your receiver will
be return shipped the day we get it, but in most
cases it will be return shipped the day after we
receive it if payment has been made. We will give
you a time estimate upon request when you make your
Jtag Service Request or you can Contact Us and inquire
before making your service request.
|
| Question: |
In
what condition will my receiver be returned? |
| Answer: |
Your
receiver will be returned working with the latest
factory bin installed or the factory bin of your
choice as long as it is available. In the rare instance
that we have received your receiver and found the
power supply to be bad, we will contact you immediately
and inform you. |
| Question: |
Can I send two receivers at the
same time? |
| Answer: |
Yes, but they must
be shipped in two separate packages and you will
have to submit two Jtag Repair Requests. |
| Question: |
Why can't I ship two receivers in
the same package? |
| Answer: |
To lessen the chance of damage during
shipping and it makes it easier on us to keep up
with the individual receivers.
|
| Question: |
What if my receiver has a dead power
supply? |
| Answer: |
You will be contacted, if you decide
you want us to replace the dead power supply, we
will do so at an additional charge that will be
made known to you. This charge will be based on
the current price of an available power supply and
an additional service charge of $15.00. If you decide
you don't want the power supply replaced we will
return it to you with a refund minus the shipping
cost and a $10.00 handling fee.
|
| Question: |
Will a jtag repair prevent my receiver
from ever going dead again? |
| Answer: |
Your receiver will be returned in
factory condition (software), but there is always
the chance your receiver might die again if you
load corrupted or faulty software, load software
improperly or something else unforeseen happens,
i.e.; power spike or loss during transfer, a short
in your serial cable, etc.
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